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For document translation inquiries, please submit your request via the Quote Page for priority processing.
Clients are welcome to raise general questions before submitting documents, including questions about privacy, confidentiality, document handling, or data retention. General information may be provided where appropriate. However, specific internal workflow, software, tool configuration, access arrangements, or operational details are not disclosed externally for privacy, security, and professional reasons. The ability to raise concerns before submitting documents does not guarantee detailed case-specific answers, special arrangements, or disclosure of internal workflow without sufficient service details and document review.
To provide a service-specific quotation, turnaround time estimate, special arrangement, or case-specific response, clients may be asked to provide their full name, relevant contact information, and sufficient details about the requested service. Inquiries that are anonymous, incomplete, unverifiable, or lack sufficient service details may receive only a limited general response and, in some cases, may not be answered. Additional verification, service details, or document review may be required before any service assessment is provided.
For clarity, transparency, and proper record-keeping, service inquiries should be sent directly to this service. Messages where this service is included only as a CC or BCC recipient, without a clear request directed to this service, may receive no response. Blind-copy communication should not be used for service inquiries.
For pricing inquiries, the Online Form typically receives faster responses.
All @translationwizard.ca email addresses are hosted through Proton Mail, a privacy-focused email service. Proton Mail uses zero-access encryption to protect stored email data, and messages exchanged between Proton Mail users are protected with end-to-end encryption.
Our custom-domain email system also supports standard domain authentication measures such as SPF, DKIM, and DMARC, which help reduce spoofing and improve email authenticity and deliverability.
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WhatsApp: +1 (236) 989-9968
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Pitfalls & Pratfalls to Avoid in Certified Translation
Presented in Mandarin Chinese